Shipping policy

Shipping Terms

Thank you for visiting and shopping at Kaveo. Below you will find the terms and conditions that constitute our shipping policy.

1. Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email with a tracking number.

2. Shipping Rates & Delivery Times

We strive to deliver your order as quickly as possible. The following times apply to deliveries within DE, AT and CH:

Shipping Method	Estimated Delivery Time	Shipping Costs
Standard Shipping	7-10 business days	Free

Note: The delivery time consists of the processing time (1-2 days) plus the actual shipping time. As a rule, your package will reach you within a total of 8-12 days after ordering.

3. Shipment Confirmation & Order Tracking

As soon as your order has left our warehouse, we will send you an email with your tracking number. Tracking is usually active within 24 hours of receiving the email.

4. Customs, Duties and Taxes

Kaveo is not responsible for any customs fees or taxes levied on your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

Should your product arrive damaged, please contact us immediately at support@getkaveo.com. Please keep all packaging materials and damaged goods so that we can review the case and arrange a replacement.

6. International Shipping

We currently ship to Germany, Austria, Switzerland.